Principal aims to help individuals by providing income protection through disability income insurance so that when the unexpected happens, people are better able to continue living the lifestyle they’ve worked for. Students on this team will work to design and prototype a working digital process flow that allows the key stakeholders in the disability insurance market to collaborate digitally and makes the experience parallel to – or better than – consumer digital expectations.


Abstract:
Principal is well known in the financial services industry for serving small to mid-size employers. One of the services they provide is disability income insurance, which helps people when the unexpected happens and they become too sick or hurt to work. There is a team of people involved in providing this coverage – sales people, underwriters, insurance companies, and others. This process is often manual, not tracked, and may not feel like other experiences customers have. Students on this team will work to design and prototype a working digital process flow that allows the key stakeholders to collaborate digitally and makes the experience parallel to – or better than – consumer digital expectations.


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